Thursday, September 1, 2011

Kerala CM opens 24x7 Call Centre

Thiruvananthapuram 01-09-2011: Now people from anywhere from the world can lodge their complaints directly to the Chief Minister of Kerala.
The 24 hour Public Grievance Redressal Cell call centre was inaugurated by the CM at his office today in the presence of his ministerial colleagues, Members of Legislative Assembly and senior officials as part of the 100 day programme.
CM said that the grievance of the people won’t be left unattended and added that every possible effort will be made to resolve the sufferings of the people. The call centre is a step towards this goal.
Government doesn’t claim that all the problems of people will be resolved. If in any case a complaint remains unresolved, then the petitioner will be informed as why his complaint cannot be resolved. The Government has ensured full support from all the officials for the successful functioning of the call centre, said CM.
The first petition that came up was of the son of C.S Suresh Kumar a KSRTC driver who died while on duty of cardiac arrest. Though he died driving, his act of courage saved the life of people in the bus as he applied the brakes in time. The file regarding the recommendation for Jeevan Raksha Pathak for Suresh Kumar was pending. This complaint was taken up and the CM has directed the GAD secretary to complete the formalities and forward the recommendation to the Central Government today itself.
The second petition was regarding A.C Smitha who went missing in 2006 in Dubai in just two days after reaching there with her husband. Till now no progress has taken place regarding the complaint lodged with police. CM has directed DGP to hand over the case to Crime Branch.
Call Centre
The 24x7 call centre would facilitate people to register their grievances and complaints directly to the Chief Minister’s Office by telephone. The call centre would function 24x7 and can be accessed on 1076- toll free number, for BSNL customers. Those using other services will have to dial 1800 425 1076 for accessing the service. People calling from abroad have to fix the code 0471 before the too free number.
The call centre is in addition to the existing provisions to lodge complaints with the CM’s Office.

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